Frequently Asked Questions

Our tours run rain or shine. In the event of rain, we will wait in sheltered areas until the rain has passed, so please bring an umbrella or a poncho. For tours that are significantly outdoors, we will reach out to reschedule if we deem the weather too severe to continue.

We will wait for latecomers up to 5 minutes from the original meeting time. If you will be arriving late, please inform the respective guide or message us at 8030 9192 beforehand.

We provide postponements for future dates. Stay updated on our upcoming tours page and let us know when a suitable date shows up.

We will inform all participants 1 week in advance and provide a date to postpone to.

We provide tours in different languages for private or group tours. Message us to let us know your preferred language.

Absolutely. Private and corporate bookings are available for any of our tours, with routes and timing customized for your group. Get in touch to plan one.

Yes, you're welcome to. Just try not to record and post the whole experience, so you don't spoil it for others.

Gift cards are non-refundable but never expire, so your recipient can use it whenever they're ready to book.